Bear LiuOne critical flow. One focused week.
From US$2,500
We diagnose the problem, explore the strongest directions, test what holds up, and define a clearer flow your team can take forward.
You already know which part of the product needs attention. What’s missing is focused time to understand why it isn’t working and what a better direction could look like.
We know where the problem is. What is the right fix, and does it hold up?
You have one important flow that is creating friction, confusion or drop-off.
A Sprint works best when the problem is focused enough to explore and test within one week.
Typical examples:
Onboarding and first value
Help new users understand what to do and reach value sooner.
Checkout or conversion
Reduce friction around a key decision or transaction.
Core product flow
Rethink an experience people use repeatedly.
Trial to paid
Explore where conversion breaks down and what could improve it.
New feature adoption
Help users understand, discover and start using an important feature.
Existing feature redesign
Take a flow that has grown messy or unclear and define a stronger direction.
If the problem spans several unrelated journeys or requires a full product redesign, a Sprint is probably too small.
A shared diagnosis of the problem
Review the current flow, existing evidence, product constraints and what the team already knows.
- Current-flow diagnosis
One or two promising directions
Explore different ways the flow could work, then narrow down the ideas worth taking further.
- Design hypotheses and direction options
A direction that can be tested
Turn the strongest idea into a focused prototype with enough detail to make the experience real.
- Testable prototype
What worked, what didn’t, and what changed
Put the direction in front of users or relevant stakeholders, collect evidence, and identify the weak points.
- Validation findings
A tested direction and clear next steps
Refine the flow based on what we learned and document the decisions, remaining questions and recommended next move.
- Refined design direction and next-step guidance
A clearer direction you can make decisions from
The outcome is a focused flow concept, prototype and rationale showing how the experience could work, what has been tested, and what still needs to be resolved.
It gives your team enough clarity to decide what happens next, whether that means further design work, technical exploration, another round of testing, or moving towards implementation.
Current flow diagnosis
What’s going wrong, where it happens, and the evidence behind it.
Design hypotheses
The key ideas and assumptions worth exploring.
Proposed critical flow
A clearer flow direction focused on the problem we agreed to solve.
Testable prototype
Enough fidelity to put the direction in front of users or stakeholders.
Validation findings
What worked, what failed, what changed, and what remains uncertain.
Refined design direction
The strongest version of the flow after testing and feedback.
Final walkthrough and next-step guidance
The decisions made, remaining questions, and what your team should explore or develop next.
You leave the week with a tested direction, clearer decisions, and a practical next step.
A Sprint is designed to resolve one product problem and define a stronger direction. It does not include production-ready design or implementation support.
The Sprint does not include:
- Multiple unrelated product flows
- Full product or app redesign
- Full design system creation
- Production-ready UI specifications
- Detailed developer handoff
- Large-scale usability research
- Extensive user recruitment
- Unlimited revisions
- Extended research outside the agreed scope
- Ongoing developer support
- Post-Sprint implementation or design QA
If the work needs to continue beyond the Sprint, we can decide what makes sense once the direction is clear.
“Bear’s contributions to our design sprints, customer journey workshops, and other projects have been invaluable.”
From US$2,500
One focused week on one agreed critical flow.
A 50% deposit confirms the Sprint week. The remaining balance is due at the end of the Sprint.
Continue within 14 days of your Focused Product Audit walkthrough and US$500 of the audit fee is credited towards the Sprint.